Terms and Conditions


1.1 Price payable is the price ruling at date of dispatch, unless previously agreed in writing. We will make every effort to maintain prices and specifications as listed, but reserve the right to make changes without prior notice. All prices are subject to VAT at the current rate.

1.2 Free delivery applies to orders over £350 net. A carriage charge of £8.95 applies to orders under £350. Delivery rates quoted and free delivery order values apply to mainland UK, unless by prior arrangement.

1.3 Where credit accounts have been authorised, payment is due 30 days after EOM of invoice, unless otherwise agreed in writing. Overdue accounts may be charged interest at 1% per month from the day the account becomes due.

1.4 Payment for special orders requires a 50% deposit with order, with balance in full upon delivery.

1.5 Any changes to international exchange rates, cotton or polyester rates or to the duty payable on clothing items will affect prices. We reserve the right to increase prices for both forward and stock orders without notice and with immediate effect.

1.6 Goods remain the property of ØRN International (“ØRN”) until payment has been received in full, although risk shall pass to the buyer upon receipt. If the buyer re-sells any such goods before payment has been made to ØRN the buyer agrees to hold the portion of monies due to ØRN, on trust, until payment to ØRN is made in full. The buyer agrees to keep any goods received from ØRN and not yet paid for in full, clearly marked as belonging to ØRN, and authorises them to enter onto the buyers premises at any time, for the recovery of such goods.

1.7 Invoice queries must be received within 14 days of invoice date.

1.8 Any charges incurred by ØRN in relation to collection of overdue accounts including solicitors fees, unpaid cheques or court charges will be passed on to the buyer in full.


2.1 Goods received must not be accepted ‘in good condition’ unless carefully inspected. ØRN must be notified of loss or damage in transit of goods within 24 hours, and in writing within three working days.

2.2 Whilst we make every effort to deliver goods by the date agreed, late delivery does not constitute breach of agreement by ØRN.

2.3 Consequential loss cannot be held the responsibility of ØRN, howsoever caused.


3.1 Goods specially manufactured and correctly supplied cannot be returned. Goods correctly supplied from stock may, at our discretion, be returned for credit but a handling charge of 25% will be applied.

3.2 A request to return goods incorrectly delivered for whatever reason will not be considered unless received within seven days of delivery.

3.3 Goods will not be accepted for return unless purchased within 30 days of the delivery date.

3.4 Where returns are agreed, return carriage will be at customers risk and cost.

3.5 We reserve the right to refuse credit for goods not in original packaging or in re-saleable condition.

3.6 No returns will be accepted without a valid returns number received from ØRN, and confirmation of the purchasers order number or delivery note number.


4.1 Fitness of the goods for purpose must be established by the buyer prior to ordering.

4.2 Fitness of the goods for purpose must be established by the buyer/receiver prior to any alteration or embellishment. ØRN will not be held responsible for items that are found to be not fit for purpose following commencement of any type of alteration. Colour, style and size must be checked prior to alteration or embellishment.

4.3 All descriptions, colours, sizes and other details provided are given as general guidance only. Goods may vary to a minor extent from those illustrated and may be changed without notice. Colours illustrated are as accurate as the printing process will allow.

4.4 It is the responsibility of the buyer to ensure that goods specially manufactured, printed or embroidered do not infringe on any copyrights or patents. The buyer agrees to indemnify ØRN against any action arising from such infringement.


5.1 The ØRN catalogue, and any quotations supplied by ØRN forms part of these terms and conditions.

5.2 ØRN only accepts business on these terms, and the placing of an order signifies full acceptance by the buyer. Any dispute must be settled in English courts, according to English law.

5.3 ØRN are entitled to take a maximum of two bank status reports per year without any cost to ØRN.

5.4 In accordance with the Data Protection Act 1998, we may make a search with a credit reference agency, which will keep a record of that search and will share that information with other businesses. We may also make enquiries about the principal directors with a credit reference agency.

5.5 Errors and omissions excepted.